Terms and Conditions

Warranty Terms and Conditions

For Modular furniture, False Ceiling

The warranty is applicable only if the product is used under normal household conditions, which covers only the following

      • Workmanship defects
      • Manufacturing defects
      • Material defects

Warranty does not cover the following:

      • Wear and tear due to use of product
      • Any physical damage to the product
      • Assembled products that have been installed incorrectly (not installed by Spectra Interiorz) or cleaned incorrectly
      • Upholstery and fabrics carry no warranty

If under any circumstances, product is to be returned, correct and complete product with all product tags with original packaging and accessories need to be returned.

Any complaints for product return should be raised within 3 days of product delivery.

Warranty is applicable only to the affected portion

 

For Home Painting

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply under the following conditions

  • Film integrity, flaking and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off
  • Growth of fungus and algae on wall surfaces
  • The customer has used the entire paint system recommended by Spectra Interiorz. An undercoat of primer along with two coats of putty and 2-3 coats of the paint on all surfaces.

The warranty policy is not applicable under the following conditions:

  • Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage
  • Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
  • Defects arising due to contamination of surface and failure/defects in the structure.
  • Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation due to rework/fitting work done by the customer after handover

Payment Milestones & Refund policy

Work Stage Work Description Payment Milestone Cancellation/ Refund
Step 1 Online Consultation No Charges
Step 2 Site Visit INR 500 Non Refundable
Step 3 Hired Us 5 % of Tentative Project Value or INR 5000 whichever is higher Cancellation possible – Refund is not possible if 2D /3D design provided to client
Step 4 Placing an Order 50% of the Project value Cancellation possible within 48 hours – refund is possible only after adjustment of materials already procured and the cost of manhours
Step 5 Execution & Installation Rest 45% of the Project Value Cancellation/Refund not possible

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About Us

Spectra Interiorz is a division of Spectra Creatives (a global leader for B2B exhibition stall design and fabrication services headquartered in New Delhi and with pan India presence). Spectra Interiorz offers complete creative solutions with designs that make your ideas come alive in the most effective way to make your home or office stand out in the lot, Read More>>

Delhi/NCR Office 

B-303, 3rd Floor, Tower-B, Logix Technova
Sector-132, Gautam Buddh Nagar (Noida, UP)

M: +91 9810939838, 9811360391

E: support@spectrainteriorz.com

Kolkata Office

232, Jodhpur Garden,
P.O. –Lake Gardens,
P.S. – Lake Thana, Kolkata – 700045
Opposite: South City Mall.

M: +91 7908227454

E: support@spectrainteriorz.com